Annie Wood

About me

Senior Technical Writer • Senior UX Writer • Senior Content Strategist

Hi! I’m Annie. I write content to help people understand software. I’m a seasoned, self-directed content architect who designs documentation frameworks, scales UX writing workflows, and translates complex products into clear user experiences.

Experience summary

Tripled team productivity by implementing a modern Docs-as-Code workflow.
Scaled a core support resource to sustain 50,000+ monthly views.
Overhauled a legacy system by transforming 25 Word manuals into a centralized resource.
Designed a SaaS Success Center strategy and secured stakeholder approval with a prototype.
Shaped consistent product experiences through design systems, microcopy, and conversational flows.
Modernized documentation and built systems to improve pre-release visibility.

Skills & tools

Core Expertise:

Content strategy · Technical writing · Content design & UX writing · Content operations · Standards & branding · Information architecture · Design systems · Accessibility (WCAG)